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Refund Policy

Last Updated: September 25, 2026 · Version: 2026-09-25

This policy covers refunds for SphereUs℠ memberships, marketplace transactions, Foundation donations, and Golf Your Age registrations.

1. Membership Subscriptions

Membership fees are non-refundable. Once a membership payment is processed, it cannot be refunded, in whole or in part — including for any unused time remaining in the membership term. SphereUs℠ does not offer a money-back guarantee, trial period, or cooling-off period on membership subscriptions.

  • Buyer and Premier membership fees are non-refundable once paid
  • Cancelling your membership stops future renewal charges — it does not refund the current membership term
  • Accounts terminated for Terms of Service violations are not eligible for refunds or credits

2. Marketplace Transactions

Marketplace refunds are governed by the individual service agreement between buyer and seller. SphereUs℠ acts as a facilitator, not a party to the transaction.

  • Products: Contact the seller directly within 7 days of receiving the item. SphereUs℠ may intervene in disputes through our SUDS (Support Dispatch) system.
  • Services: If a service was not delivered as described, open a support ticket. SphereUs℠ will mediate in good faith.
  • Rentals: Cancellations must be made at least 48 hours before the rental period begins for a full refund. Cancellations within 48 hours receive 50% refund.
  • SUN Youth℠ Gigs: Escrow is released only after both parties confirm completion. Disputes are reviewed by SphereUs℠ admin.

3. Foundation Donations

Donations are non-refundable. All donations to the SphereUs℠ Foundation are considered charitable contributions and cannot be reversed once processed.

If you believe a donation was made in error or fraudulently, contact foundation@sphereusfoundation.org within 5 business days and we will review.

4. Golf Your Age (GYA) Challenge Registrations

GYA registration donations are non-refundable. The registration fee is a charitable donation to the Foundation and cannot be refunded.

  • If a challenge is cancelled by SphereUs℠ (e.g., event cancellation), a full credit will be issued to your account
  • Participants who withdraw before their challenge start date may receive a partial platform credit (not a cash refund) at SphereUs℠'s discretion

5. ☀️SUN Rewards / SU Coins

SUN Rewards and SU Coins have no guaranteed cash value and are not refundable in any circumstances. Coins earned from transactions that are later reversed may be deducted from your rewards balance.

6. How to Request a Refund

  1. Email support@sphereus.com with subject line: "Refund Request — [Order/Membership ID]"
  2. Include your account email, transaction ID, and reason for the request
  3. We will respond within 3–5 business days
  4. Approved refunds are processed via the original payment method (Stripe) within 5–10 business days

7. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank. Accounts with unauthorized chargebacks may be suspended pending investigation. SphereUs℠ reserves the right to provide transaction evidence to your financial institution.

Also see our Terms of Service and Privacy Policy. For refund inquiries: support@sphereus.com · Refund Policy v2026-09-25